Manage orders

Manage orders within the ADMIN. You can:

• Capture orders.
• Refund orders (partial and total refunds).
• Void orders.
• Send payment receipts.

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Available operations appear under Actionable and depend on the payment status, your permissions, and processor support.

Capture an order#

Capturing a transaction confirms that the order is ready for execution.

Manually capture an authorized transaction:

1. Access the side menu in the Orders section.
2. Use the available filters to locate the specific transaction.
3. Open the row actions menu and select View details.
4. In Actionable, select Capture.
5. Select an option:
   • Full capture: Confirms the total transaction.
   • Partial capture: Confirms part of the transaction for an installment purchase.
6. Click Save.

Refund an order#

Refunding a transaction returns money to the buyer.

There are two types of refund:

• Full refund: Returns the total purchase amount.
• Partial refund: Returns part of the total purchase amount, depending on business logic.

Manually refund an order:

1. On the side menu, click the Orders section.
2. Use the available filters to locate the specific transaction.
3. Open the row actions menu and select View details.
4. In Actionable, select Refund.
5. Select the refund type:
   • Full refund
   • Partial refund
6. Click Save.

Void an order#

Voiding a transaction involves canceling an order that has not yet been processed. Voiding is necessary when you need to cancel an order before its execution.

Manually void an authorized transaction:

1. Access the side menu and select the Orders section.
2. Use the available filters to locate the specific transaction.
3. Open the row actions menu and select View details.
4. Open Actionable and select Void.
5. Review the order and confirm the void in the confirmation dialog.