Activity Logs

Activity Logs provide a searchable, tamper-resistant record of actions performed in DEUNA Admin. Use them to investigate changes, verify access, and prepare audit evidence without piecing together multiple tools.

Investigate activity#

In DEUNA Admin, open Logs to access Change history. Start with the incident window, narrow the results, and inspect only the events that explain the change.

The example uses fictional data. Search, switch sections, and select a row to see how an investigation moves from the activity list to a specific event.

Why use Activity Logs#

Before you begin#

Confirm that your role includes audit_log.view, plus audit_log.export if you need to generate or download files. You should also know the merchant and approximate date range associated with the activity. Users without view permission do not see Logs.

View activity records#

1. Sign in to DEUNA Admin.
2. Open Logs.
3. Choose a date range. Each query can cover up to 90 days.
4. Search for a user or apply filters to narrow the results.
5. Select a row to inspect the event details.

Records appear with the most recent event first. New events typically become available within five minutes. Use Columns to select visible fields and Refresh to load the latest records.

Inspect an event#

Expand a record to see its complete context. Use Details for a formatted view or JSON for the raw event.

SUCCESS means the action completed as intended. FAILURE means it did not complete; metadata can include a sanitized failure reason.

Search and filter records#

• Search by email or name to find activity associated with a user.
• Filter by date with a required range of up to 90 days.
• Add filter to refine by section, action, severity, result, or another available field.

Start with a narrow date range, then add section and action filters. This creates a reliable timeline before you broaden the search.

Export records#

1. Apply the date range and filters you need.
2. Select Export and confirm the request.
3. Open Downloads.
4. Wait until the file is ready, then download it.

Exports run asynchronously and contain the records that matched your filters when the export was requested.

If a link expires, request a new one from Downloads. Export requests and downloads are also recorded as exports.requested and exports.downloaded events.

Permissions#

Data protection and retention#

• Append-only records: Activity records cannot be edited or deleted from DEUNA Admin or the API. A required redaction creates a new event that references the original.
• Sensitive-data sanitization: PAN, CVV, track data, passwords, OTP codes, reset tokens, API keys, and secrets are masked or removed before storage.
• Encryption: Data is protected in transit with TLS 1.2 or later and encrypted at rest.
• Retention: Records are retained for 365 days and typically appear within five minutes.

Available events#

Event names follow <domain>.<resource>.<action>. For example, routing.rule.updated identifies the Routing domain, a routing rule, and an update. Availability depends on the DEUNA products and features enabled for the account.

Example: investigate an approval-rate change#

1. Set the date range from the day before the drop through the affected day.
2. Filter Section by Routing and Connections.
3. Look for routing.rule.updated, routing.rule.disabled, routing.rule.reordered, or connections.processor.disabled.
4. Open each relevant record and confirm the actor, time, IP, user agent, result, and affected resource in metadata.
5. Export the filtered timeline only when it needs to be shared or retained outside DEUNA Admin.

Continue operating securely#